Privacy Policy

Data Controller: Jennifer Kirkley, trading as Hearts Need Healing.

Contact: [email protected] | 07905 014823

When you submit a contact form or book a session, I collect your name, email address, phone number, and any information you choose to share in your message or notes.

I also collect standard technical data automatically when you visit this website, such as your IP address, browser type, and pages visited. This is collected via server logs and is used solely for security and site performance purposes.

I do not use third-party analytics tracking tools (such as Google Analytics) that place cookies on your device without your consent.

To respond to your enquiry or booking request.

To send appointment confirmations and related communications.

To maintain records as required for the safe and ethical delivery of coaching services.

I will never sell, rent, or share your personal data with third parties for marketing purposes.

Contractual necessity — to fulfil a booking or respond to an enquiry you have initiated.

Legitimate interests — to maintain secure records and communicate with you about your sessions.

Legal obligation — where I am required to retain records under applicable law or professional guidelines.

Enquiry and contact form data is retained for up to two years from the date of your last contact, unless you ask me to delete it sooner.

Client records are normally retained for seven years for adults after the coaching relationship ends. For clients who were under 18 at the time of coaching, records are retained until the client's 26th birthday after the coaching relationship ends. These retention periods take account of legal, insurance, professional and business requirements.

The retention period used by Hearts Need Healing is documented in its internal record-keeping arrangements.

You may request deletion of your data at any time (see Your Rights below), subject to any legal, insurance, or professional obligations I hold.

This website uses only essential cookies necessary for the site to function (for example, to maintain your session during a booking). No advertising or tracking cookies are used.

You can control cookies through your browser settings at any time.

This website is hosted by GoDaddy. Your data may be processed on their servers in accordance with their own privacy policy.

Appointment confirmation emails are sent via a transactional email service. Email content is not stored by the email provider beyond delivery.

I do not use third-party booking platforms, CRM systems, or marketing tools that would receive your personal data.

You have the right to access the personal data I hold about you.

You have the right to request correction of inaccurate data.

You have the right to request erasure of your data, subject to legal obligations.

You have the right to restrict or object to processing.

You have the right to data portability.

To exercise any of these rights, please contact me at [email protected]. I will respond within 30 days.

If you are unhappy with how I handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

I may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of this website following any changes constitutes your acceptance of the updated policy.